At Hoods Honey we value your privacy. This privacy policy sets out how Hoods Honey uses and protects any information that you give us when you use this website.
Hoods Honey is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
DATA PROTECTION
For the purposes of data protection this policy refers to the 1998 Data Protection Act until 25th May 2018 and the General Data Protection Regulation (GDPR) or any subsequent and successor legislation.
Hoods Honey is the controller of any personal information we hold about you.
PERSONAL INFORMATION
Personal information that may be collected refers to any information about an individual from which that person can be identified. So what information do we collect?
1) ONLINE ORDERS
If you place an online order we require your name, billing address, delivery address, email address and phone number.
Financial transactions are processed by PayPal. In order to process your transaction PayPal will require your credit/debit card details. Hoods Honey does not collect or have access to your card details. PayPal’s privacy policy can be found at: https://www.paypal.com/
2) ONLINE REGISTRATION
We require your name, billing address, email address and password.
We may also collect information regarding your visit to hoodshoney.com. This may include your geographic location, browser and device type, how you were forwarded to our site (e.g. google, email marketing) products and pages viewed and duration of visit. This information may be collected without registering for a Hoods Honey account.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To process your order.
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You may opt-out of receiving these emails at any time.
Any information collected about customers browsing habits are used for statistical analysis and to continuously improve the Hoods Honey website.
Our courier service has selected access to your details for delivery purposes.
Reasons We May Contact You
We may contact you by email with notifications and updates on your order.
We may contact you by telephone or email should there be a problem with your order.
If successful in entering any of our competitions we may notify you by email or telephone.
Marketing Communications
We may contact you about exciting new products, sales and offers that are exclusive to our mailing list.
Unsubscribe from Marketing Communications
If you no longer wish to receive marketing communications contact us via email enquiries@hoodshoney.com or by post:
Customer services Hoods Honey
Orme Cottage
High Street
Ormiston
Scotland
EH35 5LN
United Kingdom
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Your Rights
Right of access – you have the right to obtain confirmation that your data is being processed and ask for access to your personal data. You can request this information via email enquiries@hoodshoney.com or by post:
Customer services Hoods Honey
Orme Cottage
High Street
Ormiston
Scotland
EH35 5LN
United Kingdom
This information will be provided free of charge. However, we reserve the right to charge a reasonable fee when a request is manifestly unfounded or excessive or to comply with requests for further copies of the same information. This does not mean that we will charge for all subsequent access requests. We will provide this information without delay and within 1 month of request receipt. This can be extended to 2 months where requests are complex or numerous. If this is the case we will inform you within one month of receipt of the request and explain the reason for the extension.
Right to rectification and erasure – you are entitled to have personal data rectified or removed if it is inaccurate, incomplete or no longer necessary.
Data Portability – in addition to access rights you can request a copy of your information that we hold in commonly used machine readable format.
How we use cookies
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Any Questions?
If you have any questions regarding your personal data or our privacy policy please get in contact with us at enquiries@hoodshoney.com
Alternatively, you can write to us at:
Customer services Hoods Honey
Orme Cottage
High Street
Ormiston
Scotland
EH35 5LN
United Kingdom